About the Book — Government contracting. It’s a world of high tech, high stakes, high speed, and high significance. At times, it’s a world of high stress. And at all times, it’s a world where relationships matter. The purpose of this book is to:
- Help you understand the extraordinary power of smart customer relationships in this relationship-driven market.
- Explain why you are often only one relationship away from a win or a loss.
- Demonstrate that the greater your skill in building smart relationships with the customer, the greater your probability of winning business from the customer.
- Teach you the ten power mindsets that create customer preference for your organization.
About the Author — Dr. Tom Barrett is cofounder of the Communication Guys and TightRope Communications. He specializes in teaching customer relationships, emotional intelligence, and communication skills to those in the defense/government contracting industry. Within the industry he has trained thousands of people and has been instrumental in contractors winning $30 billion dollars in new business. He graduated summa cum laude while pursuing two master’s degrees and a Ph.D. in psychology. Tom resides in Leesburg, VA.
